Why You’ll Love This Job
The Admissions Specialist I serves as the first point of contact for clients entering the Aware Recovery Care program. This role involves handling phone inquiries and managing incoming treatment requests through various channels. A comprehensive understanding of Aware Recovery Care’s treatment philosophy, admission processes, and criteria is essential, along with a foundational knowledge of substance use disorders (SUD) and dual diagnosis.
#Great Place to Work Certified 2022-2023 #GPTW
Position Highlights
- This role is hybrid with employees report to Wallingford, Connecticut or Louisville, Kentucky.
- This role is full-time at 40 hours per week. Expected office hours are Sunday through Thursday, 9:30am to 6pm.
- Starting salary for this role is $34 – $45k annually, contingent on experience and education
Benefits Highlights
Coverage: Health, vision and dental through Anthem Blue Cross Blue Shield, FSA, HSA that comes with an employer match, along with STD, LTD, life insurance, EAP, and more.
Balance: Accrued Paid Time Off (PTO) plan, 8 paid Holidays, 1 paid floating Holiday of your choice, and 1 day off for your birthday.
Development: Certification/continuing education eligibility, leadership development and 1 paid day off a year to go towards personal professional development.
Retirement: 401(k) retirement plan with 50% employer match up to 4%
Culture: Great Place to Work certified #GPTW, dedication to diversity, equity and inclusion, and a growing working environment.
*In order to be eligible for our full benefits package you must be employed full time at a minimum of 32 hours a week*
Aware Recovery Care is an equal opportunity employer
Job Duties and Responsibilities
· Answer incoming calls and respond promptly to requests for information.
· Collect and input demographic information from potential clients into CRM and EHR systems.
· Verify insurance coverage and eligibility using an electronic verification system.
· Assess treatment needs for unqualified leads and connect them with appropriate referrals.
· Document client characteristics, demographics, and any concerning behaviors.
· Forward relevant incoming leads to designated Admissions team members streamline the admissions process.
· Maintain proficiency in CRM and EHR software.
· Clearly explain service offerings and determine appropriate assessment pathways for clients.
· Document all communications and actions in relevant platforms.
· Meet call center metrics, including utilization rate, average handle time, after-call work time, and call volume.
Qualifications
QUALIFICATIONS:
· Bachelor’s degree preferred.
· Previous experience in a behavioral health setting.
· A minimum of two years in the substance use disorder field, particularly in assessing client appropriateness and treatment pathways.
· Experience with EHR and CRM systems (Salesforce preferred).
· Experience in a call center or related environment handling high volumes of inbound and outbound calls.
SKILLS:
· Maintain a cooperative and positive attitude, approaching patients, colleagues, and family members with professionalism and warmth.
· Adhere to scheduled work hours and comply with state and federal regulations.
· Proficient in using electronic health records, phone systems, CRM software, and general office applications.
· Strong written and verbal communication skills.
· Demonstrate appreciation for diversity, equity, and inclusion, with the ability to engage with diverse audiences across various demographics.
OTHER REQUIREMENTS:
· Ability to work in a hybrid capacity from the Wallingford, CT office.
Type: Full Time (Salaried)
Job ID: 143483