Why You’ll Love This Job
As the only Five-Diamond property in New York City’s SoHo neighborhood, the 46-story, 391-room hotel offers guests unsurpassed accommodations and sweeping views of Manhattan and the Hudson River. With paramount service, spacious accommodations, a world-class spa, outdoor pool, three food & beverage venues, and banquet and event space, The Dominick joins only two other premier hotels in New York City in Preferred Hotels & Resorts’ prestigious Legend Collection.
The Dominick is looking for an Assistant Front Office Manager to join our Front Office Operations!
Job Duties and Responsibilities
JOB OVERVIEW
Responsible for the management of all aspects of the Front Desk functions, in accordance with hotel standards. Directs, implements and maintains a service and management philosophy which serves as a guide to respective staff.
ESSENTIAL JOB FUNCTIONS
1. Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
2. Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
3. Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
4. Maintain positive guest relations at all times.
5. Resolve guest complaints, ensuring guest satisfaction.
6. Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
7. Maintain complete knowledge at all times of:
a) all hotel features/services, hours of operation.
b) all room types, numbers, layout, decor, appointments and location.
c) all room rates, special packages and promotions.
d) daily house count and expected arrivals/departures.
e) room availability status for any given day.
f) scheduled in-house group activities, locations and times.
g) all hotel and departmental policies and procedures.
Qualifications
Essential:
1.High school graduate or equivalent vocational training certificate, some college.
2.Previous experience in cashiering.
3.Must have at least 3 years of experience as a Front Desk Manager, preferably in a luxury hotel.
4.Fluency in English both verbal and non-verbal.
5.Compute basic arithmetic.
6.Familiarity with yield management and cost controls.
7.Ability to:
perform job functions with attention to detail, speed and accuracy.
prioritize and organize.
be a clear thinker, remaining calm and resolving problems using good judgement.
follow directions thoroughly.
understand guest’s service needs.
work cohesively with co-workers as part of a team.
work with minimal supervision.
maintain confidentiality of guest information and pertinent hotel data.
ascertain departmental training needs and provide such training.
direct performance of staff and follow up with corrections when needed.
8.Input and access information in the property management system/computers/point of sales system.
Desirable:
1.College degree.
2.Fluency in a second language.
3.Certification in CPR.
4.Previous supervisory experience.
5.Ability to suggestively sell.
6.Previous guest relations training.
Type: Full Time (Salaried)
Job ID: 90350