Why You’ll Love This Job
Are you an experienced healthcare professional ready to make a real impact? Do you want to be part of a team that values your skills and offers unique pathways for career growth?
FYZICAL Therapy & Balance Centers is seeking a dynamic and compassionate Patient Care Specialist to join our team. This is more than just a job; it’s an opportunity to be the heart of our practice, ensuring every patient feels valued and supported from the moment they connect with us. We’re looking for a dedicated professional with a proven track record in a medical front office setting, who is ready to take their career to the next level.
This part-time position (approximately 25 hours per week) offers a competitive pay range of $18.00 – $21 per hour, along with performance-based bonuses.
Job Duties and Responsibilities
- Handle patient scheduling, appointments, multi-phone line
- Gather new patient data; keep track of all patient referrals
- Disseminate information to patients; act as a go-between for patients and physicians
- Send and keep a log of all reports sent to doctors
- Collect all payments; insurance verification
- Collect/open mail; distribute mail to proper areas/people
- Send benefits paperwork to billing companies
- Handle all scheduling and ensuing communication
- Answer phones, act as a patient liaison, answer any questions from potential or current patients
- Schedule patients; coordinate evaluations, re-evaluations, appointment reminders and cancellations
- Collect new patient intake information; track all clinic referrals
- Fax reports to physicians; keep a log of incoming reports
- Verify Insurance and track insurance-covered visits; take copayments
- Check mail; keep track of Explanation of Benefits sent from mail and fax to billing company
- Communicate with the office manager and clinicians about scheduling/patient arrival
Optional Career Growth Opportunities
While your primary focus will be on exceptional patient care, we offer optional pathways for professional development based on your interests and career aspirations:
Marketing & Community Outreach: Develop strategic relationships with referring physicians and execute targeted campaigns to expand our patient community and brand presence.
Social Work & Patient Advocacy: Provide compassionate wellness support and connect patients with behavioral health resources as a bridge between clinical care and holistic well-being.
Healthcare Operations & Practice Management: Drive operational excellence through process optimization, data analysis, and strategic initiatives that enhance practice efficiency and patient outcomes.
Qualifications
What You’ll Bring
We are looking for a high-caliber candidate who is passionate about patient care and has the experience to prove it. To be successful in this role, you must have:
- Proven experience in a medical front desk, patient registration, or other patient-facing role within a healthcare setting is absolutely required.
- Demonstrated expertise in running verification of benefits and insurance authorizations.
- Proficiency in patient scheduling and experience with EMR/EHR systems.
- Fluency in both English and Spanish is required to effectively serve our diverse patient population.
•Exceptional interpersonal and communication skills, with a natural ability to build rapport and trust.
•Strong organizational and time-management skills, with the ability to thrive in a fast-paced environment.
•An Associate or Bachelor’s degree (or student) in a related field such as Healthcare Administration, Marketing, Psychology, or Sociology is highly favorable.
If you are a motivated and experienced healthcare professional looking for a rewarding part-time opportunity with the potential for growth, we encourage you to apply. Join us in our mission to provide exceptional care and make a lasting difference in the lives of our patients.
Type: Part Time (Hourly)
Job ID: 167056