Why You’ll Love This Job
Altus Fire & Life Safety is a full-service fire and life safety services platform. We offer a complete suite of solutions, from the design, engineering, installation, and servicing of state-of-the-art fire and life safety systems to training, consulting, crisis management and business continuity services.
Black Belt Fire Protection, an Altus Fire & Life Safety Company, located in Longwood, FL is looking for a Collections Specialist to join our team! This position will manage assigned portfolio of customer accounts. This position ensures timely reconciliation of invoices and payments, accurate recordkeeping, and proactive communication with customers regarding outstanding balances. This role also requires close collaboration with internal teams including Sales, Operations, and Finance to validate customer account activity, resolve discrepancies, and drive effective collections.
We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our team members.
Job Duties and Responsibilities
Account Management & Reconciliation
· Maintain assigned portfolio of accounts with accuracy and timeliness.
· Reconcile invoices, payments, and credits to ensure account accuracy.
· Partner with Sales, Operations, and Finance teams to gather information required for resolving customer account issues.
Collections Activities
· Distribute monthly or bi-weekly statements, invoices, and dunning letters.
· Place weekly collection calls to customers with items aged 30 days or more.
· Maintain complete and accurate call logs, including date, contact name, phone number, and a summary of discussions.
· Update customer records with any new or relevant account information.
Credit & Dispute Management
· Gather all supporting documentation for credit memo requests.
· Submit complete credit memo packages to the Accounts Receivable Manager for review and approval.
· Once approved, initiate the credit memo and file documentation in the appropriate customer folder.
· Identify and escalate accounts requiring management involvement by submitting detailed summaries with supporting documentation via urgent delivery and read receipts.
Reporting & Recordkeeping
· Run and review weekly aging reports for all assigned Branches.
· Maintain accurate and detailed notes on all correspondence and aging reports.
· Be prepared to discuss and provide updates on any account within the top 25 of the portfolio on a weekly basis.
Cash Application Support
· Partner with the Cash Applications team to validate and process payments received through collections efforts.
· Ensure payments are applied accurately and in real time.
· Send updated statements to customers upon payment application.
Qualifications
- 2+ years of experience in an accounting or finance support role
- Strong understanding of basic accounting principals
- Proficiency in Microsoft Excel (pivot tables, v-lookups, formulas, etc.)
- Experience with QuickBooks and/or ERP systems preferred
- Proven track record of managing priorities, meeting deadlines, and maintaining confidentiality
Type: Full Time (Hourly)
Job ID: 164761