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Why You’ll Love This Job

Collaborate with team members to best assist patients’ needs for all optical services. Maintain up to date with all aspects of the optical department and do what is necessary to provide the best customer service.

Job Duties and Responsibilities

Customer Service:

  • Lens and Frame Selections, Contact Lens Assistance including trainings as needed
  • Adjustments, Repairs and Delivery of Optical glasses
  • Troubleshoot with patients having difficulties with orders received
  • Answer telephone and assist patients’ needs

Optical Department:

  • Order contact lenses orders for patients including trial lenses as directed by doctor
  • Match arriving contact lens orders to trays
  • Keep up to date with all rebates and pertinent Contact Lens information changes
  • Keep organized files for contact lens bags, rebates, contact lens information
  • Keep up to date on contact lens computer programs used in office
  • Follow up with callbacks for patients trialing contact lenses and maintain good record keeping
  • Maintain all contact lens trials in office
  • Quality control on jobs received by optical laboratories
  • Call optical laboratories to check the status of orders
  • Check status for frames on order & defective exchange area
  • Get trays ready for the Optical Schedule
  • Frame pricing and floor displays
  • Price and enter all frames into inventory
  • Maintain floor frame displays to keep display shelves organized and clean
  • Help maintain optical tray areas up to date: Hold until paid; 1 week hold; etc.
  • Help to match arriving frame orders to patient’s trays
  • Help with return frames
  • Help with re-notifying patients that have already been notified of order arriving
  • Archive optical invoices
  • Help maintain lab supplies for TKI to re-order
  • Help with clearing trays after delivery of glasses and making sure all billing and documentation has been completed
  • Trays that have been sitting in “to be delivered” for longer than 6 months should be cleared and put into “un-dispensed optical orders” box




  • Office environment with constant computer use
  • Constant interruptions

Physical Demands:

  • Dexterity of hands and fingers to operate a computer keyboard and to grasp, move or assemble very small objects.
  • Seeing to read a variety of materials, small objects, see differences between colors, shades and brightness.
  • Hold the arm and hand in one position or hold the hand steady while moving arm.
  • Hearing and speaking to exchange information in person and on the telephone.
  • Sitting and standing for extended periods of time.
  • Bending at the waist, kneeling or crouching to file materials.
  • Lifting boxes of approximately 5 – 15lbs

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Type: Full Time (Hourly)
Job ID: 105752