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Why You’ll Love This Job


  • This position is responsible for managing daily workload, facilitating customer service, providing technical assistance, and problem resolution for assigned area with limited supervision.

Job Duties and Responsibilities


  • Serve as the first point of contact for internal and external customers seeking assistance over the phone or email for Accounts Payable inquiries
  • Determine the Accounts Payable invoice status and vendor payments based on the issue and details provided by customers
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on Accounts Payable process
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Identify and suggest possible improvements on procedures



  • High school diploma or GED required.  Requires proficiency typically attained with 2-5 years’ experience in customer service with 1-2 years’ experience in accounting, finance, accounts payable, accounts receivable, or related field within a large organization.
  • Strong working knowledge of mathematics and general office procedures required. Must have professional computer proficiency with a working knowledge of various desktop software. Expected to maintain a professional demeanor, work independently and be able to maintain highly confidential data. Highly effective communication and organization skills are essential.


  • Data Entry, document management, file creation, and accounts payable experience preferred; Healthcare experience preferred; Proficiency with 10-key calculator preferred.

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Type: Full Time (Hourly)
Job ID: 106258