Why You’ll Love This Job
The Customer Care Manager is responsible for managing the daily office task through direct support of field staff and coordination of office duties.
- Is the lead with customer care process and procedure including the scheduling of field staff for private duty and medical staffing clients.
- Responsible for managing unstaffed shifts to optimize caregiver availability to reduce overtime and lost revenue.
- Heavy phone contact and point person for client, family, field staff and other inquiries
- Assists the Director of Nursing with assessing the competency of staff to promote quality, continuity, and safety of a client’s care
- Supervises, educates, and coaches other field personnel, as directed by the Director of Nursing
- Provide information to be used for statistics, reports, and records for purposes of evaluation and reporting of organization activities
- Oversee the touchpoint process and report results to leadership.
- Assists in the development of organization goals and agency performance improvement activities
- Assures proper maintenance of clinical records in compliance with Human Resources, local, state, and federal laws
- Assures compliance with all Human Resources, local, state, and federal laws
- Minimum of one (1) year of managerial or supervisory experience
- Minimum of 2 years of experience in customer service in a doctor’s office, hospital, medical staffing or home health environment
- Valid driver’s license: valid state required proof of auto insurance.
EDUCATION
- High School Diploma required
SKILLS/ABILITIES
- Excellent communication skills with the ability to communicate in a professional empathetic manner
- Problem solver with the ability to be an innovative and creative thinker
Type: Full Time (Hourly)
Job ID: 148508