Why You’ll Love This Job
If you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Client Care Specialist/PT technician opening in Mooresville, NC, that is a perfect fit for you!
As the first and last person our amazing patients see when they enter and leave our cutting-edge facility, your role as Client Care Specialist is central to our daily operations. Here, you will join a champion team that works together to help grateful patients get back to the lives they love. We are committed to changing the Physical Therapy industry by creating non-traditional, individualized treatment plans and want you along on that important journey. As part of the FYZICAL family, you can take advantage of advancement opportunities, state-of-the-art technology, and grow your career under a practice leader who is fully invested in you.
This excellent opportunity will not last long! Apply for FYZICAL’s Client Care Specialist job opening today!
Job Duties and Responsibilities
- Manage all patient scheduling, including evaluations, re-evaluations, reminders, cancellations, and multi-line phone support
- Act a a liaison between patients, physicians, and clinical staff, providing clear communication and disseminating necessary information
- Answer questions from current and prospective patients; coordinate arrival and appointment flow
- Gather and document new patient intake information
- Track and manage clinic referrals and ensure all required paperwork is completed
- Verify patient insurance coverage and track insurance-authorized visits
- Collect copayment and process all patient payments daily
- Monitor and record Explanation of Benefits (EOB’s)
- Send, receive, and log all clinical reports sent to or received from physicians
- Open, sort and distribute all incoming mail; send benefits to billing department
- Manage clear communication with office manager and clinicians regarding updates and patient arrivals and cancellations
- Ensure organizes handling of all front-office operations to support smooth clinic workflow
Qualifications
- High school diploma or equivalent
- Valid driver’s license and reliable transportation
- Excellent communications skills and ability to multitask
- Detail-oriented with strong organizational abilities
- Positive attitude, good work ethic, integrity and compassion for patients
- Professional and friendly demeanor
- Ability to handle fast-paced administrative tasks with accuracy and care
Type: Part Time (Hourly)
Job ID: 161725