Customer Service Representative Job – Redding, CA

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Why You’ll Love This Job

Find your perfect career fit with Physical Therapy on the Rock, formally known as FYZICAL Therapy and Balance Center. We are an innovative company that is committed to your growth and success. We are faith based, looking for a like minded individual to partner with our mission to see lives touched by spreading the love of Jesus.

This outpatient physical therapy opportunity prioritizes one-on-one patient care, provides a diverse population, and has the opportunity for career growth with great benefits. This is a front desk position, but all employees will be trained to work with patients doing exercises and in the use of modalities for treatment. Therefore, this candidate would be dynamic, have a heart for people, have an attention to detail, be energetic, have an exercise background, and have a vision for long term commitment to the business.

We are looking for a client care specialist (40 hours/week), who is reliable an can commit to 3+ years of work. We look forward to interviewing all qualified candidates.

We want to see our staff grow into excellent professionals, so we take extra time to mentor through in-services and offer access to Fyzical’s national education division teaching therapists advanced techniques in Vestibular, Manual Orthopedic therapy, Pelvic Health, and more.

Our practice provides the following:

●  1:1 patient care with private treatment rooms

●  Positive environment patients and therapists

●  Collaborative team spirit that is supportive of growth and learning

●  In-office in-services, mentoring, and continuing education access

●  Medical (FT employees)

●  Paid time off, select paid holidays

●  Continuing education reimbursement allowance

●  Retirement IRA matching program

Some of our diverse services include:

●  Orthopedics

●  Neuromuscular Re-education

●  Balance Training

●  Vestibular Rehabilitation

●  Manual Techniques

●  Women’s and Men’s Pelvic Floor Health

●  Craniosacral & Myofascial Release

●  Pain & Stress Management

●  Wellness Services

Job Duties and Responsibilities

  • Greet patients and visitors with a friendly and welcoming manner

  • Skilled at handling incoming calls, fax, and emails

  • Strong communication skills required, able to effectively communicate with others including employees, physicians, patients, and insurance companies

  • Comfortable with computers, ability to handle uploading and downloading files

  • Verify insurance coverage and collect co-payments

  • Cash handling

  • Competent phone skills

  • Data entry

  • Scheduling patients

  • MS Suite familiarity, Excel, and Word, GMAIL, proficient with Mac computers

  • Able to spell and type proficiently

  • Ability to handle HIPPA sensitive information

  • Lead patients through exercises and use of modalities with correct form and posture

  • Fold laundry and clean the office

  • Troubleshoot errors within the systems we use within the office

Qualifications

  • H.S. grad or equivalent

  • Authorization to work in the U.S. required

  • High school diploma or GED

  • Self-starter, desire to serve

  • Dynamic team player

  • Exercise Background

  • Have a heart for people 

  • Relevant work history

    • Front desk reception

    • scheduling appointment

    • assistance with billing and insurance

    • insurance pre-authorization

    • receiving and sorting mail

  • Excellent customer service skills

  • Flexibility

  • Good physical and mental health

  • Ability to commit to working for a full year minimally. 

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Type: Full Time (Hourly)
Job ID: 146684