The Dental Director of Operations is responsible for planning, directing, and evaluating all clinic operations within their regional operations unit. This role will ensure that the regional operations unit is achieving business, financial, patient satisfaction, and operational objectives by providing oversight of a group of multi-specialty dental and vision practices. This position will direct and develop office manager-level and regional operational positions as they carry out the operating plan while measuring the results of the strategy. Follows and supports the CARE model for patient experience.
PRIMARY JOB RESPONSIBILITIES:
- Maintain visibility and on-site presence throughout the region.
- Manage 3 Dental clinics
- Strategic planning under the direction of the VP of Operations and execution at the clinic level to enhance profitability, productivity and efficiency throughout the regions’ operations.
- Responsible for driving the region to achieve and surpass profitability, cash flow, business goals and objectives while maintaining an acceptable level of quality.
- Work closely with finance to develop and manage budgeting and budget execution.
- Work closely with clinical quality assurance to ensure adherence and enforcement of compliance at the office manager and clinical level.
- Work closely with business intelligence to track and impact performance metrics and reporting and communicate at the divisional/regional level.
- Provide day-to-day leadership and development management to the region that mirrors the adopted mission and core values of the company.
- Participates and directs the performance management process within the team by ensuring performance issues are addressed in a timely and effective manner.
- Responsible for the measurement and effectiveness of all processes internal and external at the regional level. Provides timely, accurate and complete reports on the operating condition of the region to the VP, Operations.
- Collaborate with regional and clinical directors to develop and implement plans for operational infrastructure of systems, processes, and personnel designed to accommodate growth objectives.
- Creates a high-performance practice team by focusing on retaining and developing talent.
- Working in partnership with clinical directors to motivate and lead a high-performance clinical team at the provider level by attracting, recruiting, retaining, and developing talent.
- Interprets, understands and manages controllable items on profit and loss statements.
- Other duties as assigned.
- High standards for integrity, honesty, professionalism, and work ethic.
- Commitment to service excellence.
- Ability to work independently while demonstrating excellent organization and follow through.
- Demonstrates flexible and efficient time management and ability to prioritize workload.
- Ability and willingness to move with purpose and a strong sense of urgency.
- Self-motivated, positive, and enthusiastic.
- Self- starter with a strong desire to exceed expectations and capable of leading, directing, and supporting a team to achieve successful results.
- Maintains confidentiality discretion.
- Ability to effectively work in collaboration with others to achieve business objectives.
- Willing to grow and be challenged.
- Bachelor’s Degree or equivalent experience.
- FQHC experience preferred
- Chip experience preferred
- 8 years of operations experience with 3 years of multi-unit profit & loss management.
- 5 years of leadership or management experience.
- Strong facilitation, problem solving, analytical and interpersonal skills.
- Strong PC skills (Microsoft Office; Excel and Word).
- Ability to adapt to constantly changing environment.
- Demonstrates excellent written and oral communication skills.
- Ability to meet OSHA, CDC, ADA and HIPAA standards.
- Ability to travel using personal car to visit practices and home support offices.
- Frequent overnight travel including business meetings.
- Moderate physical activity; requires handling average-weight objects up to 10-15 pounds.
- Work primarily in the field visiting practice locations or in either a private or shared office environment.
- Requires the effective use of office equipment including, but not limited to, computers, phones and printers.
- Ability to sit at computer terminal for extended periods of time.
- Ability to communicate via telephone.
- Ability to communicate in an active office environment.
May be exposed to fumes, chemicals, cold, noise, radiation, blood/body fluids, and infectious diseases
Type: Full Time (Salaried)
Job ID: 109324