Why You’ll Love This Job
The Director of Clinical Quality and Outcomes supports franchisee-owned BrightStar Care agencies to advance clinical quality initiatives including Joint Commission accreditation, training, compliance, quality improvement, clinical programs, and brand growth. They work with BrightStar’s directors of nursing, franchisees and franchise support center colleagues to ensure BrightStar Care agencies provide care at a higher standard. This role will report to the SVP, Clinical Operations.
This position will be working from a home-based office reporting into the Franchise Support Center in Bannockburn, IL and will have the ability to travel to franchise locations and corporate office as needed.
Job Duties and Responsibilities
- Act as a subject matter expert/resource on skilled nursing best practices and BrightStar Care clinical programs and systems, provide ongoing training and clinical support to the Franchisees by coordinating, leading, developing and/or presenting clinical education opportunities, webinars, and support calls.
- Responsible for the improvement of BrightStar Care’s clinical quality through creating and revising clinical programs, training franchise Directors of Nursing, quality improvement initiatives, and performance improvement projects.
- Execute and measure the clinical quality platform and clinical outcome metrics by data collection, data analyses, and reporting of quality management data.
- Develop and maintain clinical policies, procedures, and forms.
- Support franchise agencies with clinical guidance and serve as a resource for state and federal regulations (HIPAA, OSHA, etc.), Joint Commission standards, and professional practice standards.
- Provide timely, consistent messaging in supporting the Clinical Operations and Quality team, the FSC teams, professional partners, regulatory commissions and the franchisee organizations.
- Contribute to BrightStar initiatives and collaborate with other BrightStar teams including technology, operations, marketing, product development, etc..
Qualifications
EXPERIENCE
- Active unencumbered RN license in at least one state with 5-10 years recent clinical and management/supervisory and training experience.
- Experience with Private Duty Home Care, Medicare Home Health, Joint Commission Accreditation, Healthcare Quality, Electronic Health Records, and State Licensure/regulatory compliance.
- Recent hands-on experience providing skilled nursing services in an acute, subacute or post-acute environment.
EDUCATION
BSN required, MSN/MPH or MBA preferred.
SKILLS/ABILITIES
- Outcome oriented; team player; able to work in fast paced environment on multiple projects/programs while delivering high-quality, consistent results.§ Ability to predict potential issues and deliver solutions and demonstrates complex problem-solving abilities.
- Ability to analyze data and evaluate performance.
- Ability to teach and train on processes and procedures, strong communication, training and compliance skills.
- Proficient in Microsoft Office products.
- Must be able to work productively in an environment with minimal supervision, with excellent accountability and organizational skills.
- Participate in progress to goals, tracking of metrics and data driven results.
Type: Full Time (Salaried)
Job ID: 150213