Why You’ll Love This Job

At ZIPS Car Wash, we exist to deliver more than clean cars — we create energizing experiences for our customers and growth opportunities for our people. We believe strong culture drives strong performance.
The Division Vice President, Operations (DVP) is a senior operational leader responsible for driving consistent, profitable growth across a multi-region portfolio of ZIPS Car Wash locations. As a member of the extended senior leadership team, the DVP owns end-to-end field operations, ensuring exceptional customer experiences, strong financial performance, and disciplined execution of brand-aligned operations at scale.
This role requires a leader who can set direction, operationalize strategy, and multiply impact through their teams. The DVP is a leader of leaders, providing clarity, building their capacity, and ensuring consistency and accountability.
The ideal DVP is:

A people-first leader who develops others.
A decisive operator who owns outcomes.
A systems thinker who scales consistently.
A culture carrier who embodies our values: Be Good, Inspire Others, and Go Beyond.

RESPONSIBILITIES

Strategic and Operational Leadership

Translate company strategy and operational priorities into clear, executable plans across the division
Partner with the COO and cross-functional leaders to evolve operating models, systems, and standards
Ensure consistent execution of ZIPS brand standards across all sites in the division

Financial and Business Performance

Own divisional P&L performance, driving profitable revenue growth through disciplined expense management and top-line execution
Use data and insights to proactively identify trends, risks, and opportunities
Balance growth initiatives with operational stability and asset protection

Customer and Member Growth

Champion member satisfaction, retention, and lifetime value
Ensure sales protocols and service behaviors are consistently executed with integrity
Drive throughput, speed, and convenience without compromising safety or quality

People and Culture Leadership

Build a high-performing, values-aligned leadership bench across director-, district-, and site-level management teams
Coach, develop, and retain top talent with clear succession pipelines
Foster a culture of accountability, respect, and continuous improvement

Operational Excellence and Maintenance

Ensure sites operate safely, efficiently, and reliably through strong preventative maintenance discipline
Minimize downtime and operational variability through standardization and cultivation of best practices
Partner with Facilities and Operations Excellence teams to address training opportunities

Continuous Improvement and Scaling

Identify, pilot, and scale best practices across the division
Keep up to date with industry trends, competitor dynamics, and evolving customer expectations
Lead change effectively in a fast-growing, dynamic environment

MINIMUM QUALIFICATIONS

5+ years of senior multi-unit operations leadership experience in a consumer-facing environment
1+ years of car wash multi-unit experience preferred
Bachelor’s degree in business, marketing, finance, or a related field, or equivalent experience
Able to travel to markets (every other week)
Able to work around loud equipment
Able to work outdoors in all weather conditions
Able to walk, stand for long periods of time, reach, stretch, squat, and lift up to 20 pounds

REQUIRED SKILLS AND ABILITIES

Proven success leading large, geographically dispersed teams
Strategic mindset coupled with a servant leadership approach to empowering people
Strong financial acumen and full P&L ownership experience with the ability to turn data-driven insight into action
Business-owner mentality and a commitment to meeting or exceeding budgeted targets
Attentive to the many small details that help shape the customer’s experience
Exceptional sales and customer service skills
Exceptional organization and time management skills with the ability to delegate and hold others accountable
Excellent written and verbal communication skills
Love of teaching and helping people reach their full potential
Knowledge of the car wash industry, including competitors, equipment, and chemistry
Proficiency with Microsoft Office
Able to accept feedback and use it to improve performance

Apply Now

Type: Full Time (Salaried)
Job ID: 166884