Why You’ll Love This Job
This position will manage housekeeping operations in accordance with established guest service, quality and sustainability standards.
Benefits:
- 401(k)
- Health insurance
- Dental / Vision insurance
- Life insurance
- Paid time off
- Team Member Discounts
Responsibilities
- Oversee and coordinate the daily activities of the housekeeping team
- Develop and implement cleaning procedures and standards to maintain a pristine environment
- Train, motivate, and lead housekeeping staff to deliver exceptional service
- Conduct regular inspections of guest rooms and common areas to ensure quality standards are met
- Manage inventory levels of cleaning supplies and equipment, placing orders as needed
- Collaborate with other departments, such as maintenance and front desk, to address facility needs
- Handle guest complaints or concerns related to housekeeping, striving for quick and effective resolution
- Create and manage staff schedules to meet operational requirements
- Ensure compliance with health and safety standards in housekeeping operations
- Uphold a high standard of cleanliness and presentation throughout the property
- Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand and hotel standards
- Inspect guest rooms, public areas and grounds for cleanliness, appearance and safety.
- Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures.
- Prepare schedules for Housekeeping and Landry Attendants based upon occupancy and assign duties to workers and schedule shifts or notify vendor of weekly staffing needs. Productivity is crucial.
- Ensure Public space is clean and bathrooms/pool/fitness is stocked at all times for guest amenities
- Take inventory and submit periodic inventory orders to ensure supplies are purchased in a timely manner.
- Prepare required paperwork pertaining to departmental functions.
- Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.
- Develop and implement policies and procedures for the operation of the department or the hotel.
- Practice safe work habits; follow MSDS and OSHA standards; wear protective safety equipment and participate in safety committees as directed.
- Perform other duties as requested by management.
Requirements and Skills
- Preferably Dual lingual English & Spanish Speaking
- Minimum of 1 years’ Housekeeping Experience in a supervisory role is required
- Must be highly motivated, self-directed, with strong initiative and desire for achievement
- Exceptional customer service skills required
- Must possess strong computer skills
- Excellent communication and presentations skills required
- Leadership abilities and experience required
- Must have previous Hotel Experience
- Proven experience as an Executive Housekeeper or in a similar leadership role
- Strong leadership and organizational abilities
- Excellent communication and interpersonal skills
- In-depth knowledge of cleaning techniques, materials, and equipment
- Ability to train and motivate a diverse team
- Good problem-solving skills and the ability to handle guest issues professionally
- Familiarity with housekeeping software and tools
- Flexibility to work weekends, holidays, and varied shifts
- Integrity and a customer-focused mindset
Type: Full Time (Salaried)
Job ID: 172219