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Why You’ll Love This Job

ARE YOU A DYNAMIC LEADER?? A TEAM PLAYER?? DO YOU ENJOY HELPING PEOPLE SUCCEED?? ARE YOU LOOKING TO ADVANCE YOUR CAREER WITH A GROWING COMPANY? IF YOU ANSWERED “YES” TO ALL OF THE ABOVE QUESTIONS, THEN WE ARE LOOKING FOR YOU!! We have an exciting opportunity within our housekeeping department, come join our BEAUTIFUL Residence Inn Pigeon Forge, TN!!! The ideal candidate will have experience leading teams to success through positivity and goal-oriented tasks. We have an amazing group of team members who will thrive under the right leader! COMPETITIVE PAY based on experience. Eligible for Health, Dental, Vision and Life Insurance. Free Telehealth and 401(k) benefits, along with Daily Pay!!

Job Duties and Responsibilities

  • Assign rooms to housekeepers depending on availability, assign any extra help for deep cleaning
  • Manage storage area(s) to see if there are enough housekeeping supplies, ensure storage areas remain locked
  • Keep current with updated list of checkouts
  • Inspect all clean rooms & update them in the computer
  • Coordinate with the front desk, ensuring that all guests have either checked-out of their rooms or paid for another night
  • Maintain the lost & found file cabinet, report items in the log-book & mark items with the room number & date
  • Adhere to M. Gibson Hotels employee handbook, standard code of conduct, policies and procedures
  • Make sure housekeepers load their carts with all the necessary supplies, all bottles are correctly labeled & the cart is clean
  • Ensure all housekeepers have set PTAC units at proper levels (including heating & air), stripped all beds in checked-out rooms, and dropped all linens to laundry before any cleaning is done
  • Partner with the maintenance person daily, giving a brief review of the work to be done for the day
  • Ensure housekeepers utilize the timeclock according to their scheduled / worked hours
  • Perform a walk-through of the hotel to inspect cleanliness, this task includes the parking lot, sidewalk, & trashcans
  • Make sure there are enough linens for overnight guest needs
  • Complete performance reviews as needed, giving careful attention to the average number of minutes spent on each room by each housekeeper
  • Train each new housekeeper through example, observation, demonstration, constructive feedback,
  • Terminate housekeepers as needed
  • Complete blood borne pathogens and beg bug training
  • Complete all brand and hotel required training programs and certifications
  • Make sure that any problem in the room is corrected by the housekeeper who first cleaned the room and prior to the room being reported clean to the front desk


  • Responds promptly to any guest’s inquiries or complaints
  • Shows personal control in front of guests by maintaining positive attitude, staying calm & patient, avoiding use of negative language, and never displaying anger
  • Demonstrates a commitment to servicing the guest; takes initiative to speak to a guest
  • Acknowledges every guest with eye contact, nod, & greeting
  • 1-2 years in a supervisory role for housekeeping
  • Guest service experience
  • Positive attitude
  • Attention to detail
  • Team Player
  • Organizational skills
  • Professional verbal communication
  • Ability to lift, carry, push and pull up to 25 lbs., along with ability to walk and stand up to 100% of shift.
  • At least 3-5 years of hospitality experience is preferred

Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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Type: Full Time (Salaried)
Job ID: 126649