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Why You’ll Love This Job

Do you enjoy interacting and connecting with patients? Are you passionate about providing best-in-class vision services? Join the Big City Optical team today in this Float Optician job that rotates between the following locations: Wilmette, Evanston, and Glenview, IL.

In this role, you must be organized, self-motivated, detail oriented and customer service focused. You will be responsible for selling eyewear products and handling administration duties to a loyal customer base where patient care always comes first.

When you join Big City Optical, you become part of a collaborative team in a relaxed atmosphere that shares your passion for providing care with a personal touch to the members of our community.

Benefits Include:

  • Paid Time Off
  • Medical, Dental, & Vision Insurance
  • 401K Plan with 10% Matching!!
  • Employee Discounts
  • Free Annual Exam!

Bring your exceptional optical skills and build a career you love by joining the Big City Optical team. Apply for our Float Optician job today!

Float Optician Job Responsibilities

  • Provide patients with exceptional customer service by understanding and assisting the patient’s needs.
  • Guide and assist patients in the eyewear and frame/lens selection process, by using extensive knowledge of product lines and options to educate client.
  • Maximize sales offering and educating clients on lens options
  • Provide patients with comprehensive explanation of their insurance benefits such as copays, allowances, and eligibilities
  • Ensure insurances are billed correctly and by the end of each day
  • Use proper tools to take accurate measurements, and fit/adjust eyewear as needed for patients
  • Troubleshoot any issues client may experience with glasses we have made for them
  • Promise accurate delivery & turnaround times meeting the patients’ needs. Immediately notify patient of any delays of delivery times.
  • Confirm RX, lens materials, coating, and quality are in “passing condition” before notifying patient that glasses are ready for pick up and dispensing.
  • Ensure product pricing is accurate
  • Accurately process client transactions/payment
  • Help maintain the attractive appearance of the office; dust, clean frames, clean and stock bathroom as needed
  • Stock eyeglass cases, cleaners, contact lens station, ensure frame boards are full as applicable
  • Schedule clients to see the doctor accordingly (reason for visit, insurance, etc)

Float Optician Job Qualifications

  • 1-3 years previous Optician experience preferred
  • High School Diploma or GED required
  • Strong communication skills (verbal and written), including strong interpersonal skills.
  • Computer skills with CRM software, Order Processing programs, and Microsoft Office/Outlook
  • Knowledge of billing and insurance
  • Excellent problem-solving skills
  • Ability to adjust priorities and manage time wisely in a fast-paced environment.
  • Preferred: Bi-lingual in English and Spanish

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Type: Full Time (Hourly)
Job ID: 117671