Why You’ll Love This Job
We are seeking an exceptionally organized, polished, and dependable professional to join one of the premier aesthetic practices in the Fort Worth area. This individual will play a vital role in creating an elevated patient experience through thoughtful service, meticulous attention to detail, and unwavering follow-through. The ideal candidate is poised under pressure, thrives in a fast-paced environment, communicates with confidence and warmth, and can be relied upon to manage multiple priorities with professionalism and accuracy. This role is best suited for someone who values excellence, accountability, and teamwork, and who takes pride in delivering a level of service that consistently exceeds expectations.
Front Desk & Patient Experience (Primary Focus)
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Serve as the first point of contact for all patients, both in person and by phone
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Create a welcoming, professional, and polished front desk experience
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Manage patient check-in and check-out efficiently and accurately
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Maintain patient confidentiality and uphold HIPAA standards
Phone Management, Lead Intake & Pre-Screening
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Answer incoming calls promptly, professionally, and with confidence
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Handle multiple incoming calls efficiently while maintaining composure
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Manage new patient inquiries and practice leads with empathy and professionalism
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Conduct initial intake and pre-screen potential plastic surgery candidates
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Gather required information to determine candidacy prior to consultation
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Set clear expectations regarding consultations, timelines, and next steps
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Document lead details accurately and relay qualified leads to the Patient Coordinator
Scheduling & Administrative Support
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Assist with scheduling consultations, follow-ups, and appointments
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Confirm appointments and support efficient daily schedule flow
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Prepare patient charts and assist with administrative documentation
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Facilitate smooth communication between patients, providers, and staff
Office, Lobby & Environment Maintenance
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Maintain a clean, organized, and welcoming lobby and front desk area
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Ensure patient-facing spaces reflect a polished, luxury environment
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Monitor supplies and notify management of office needs
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Assist with general office organization as needed
Patient Coordination Support (Secondary / Growth Opportunity)
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Assist the Patient Coordinator with administrative and follow-up tasks
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Support patient communication and next-step guidance when appropriate
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Learn patient consultation and coordination workflows over time
Qualifications
- 2+ years in luxury hospitality, medical aesthetics, plastic surgery, or a concierge/front office environment
- Professional appearance, strong interpersonal skills, and emotional intelligence
- Confidence in speaking with patients about sensitive or high-value decisions
- Highly organized and detail-oriented with excellent time management skills
- Strong computer skills; experience with EMR systems, scheduling software, and patient communication platforms
- Prior experience in sales support or high-ticket customer service is a plus
- Passion for aesthetics and a desire to grow into a patient-facing sales role
What We Offer
- Competitive pay based on experience
- Structured training and mentorship from the Patient Coordinator
- Exposure to industry-leading aesthetic procedures and patient care protocols
- A polished, team-oriented, and patient-focused work environment
How to Apply:
Interested candidates should submit a resume and cover letter.
Qualified applicants will be contacted.
****Please do not call the office*****
Type: Full Time (Hourly)
Job ID: 171950