Why You’ll Love This Job
We are seeking a friendly and efficient Front Desk Agent to join our team. As the Front Desk Agent, you will be the first point of contact for guests and responsible for providing exceptional guest service during their stay. You will also be responsible for handling guest inquiries, making reservations, and ensuring compliance with hotel policies and procedures.
Hourly – $11 – $12/hr
Job Duties and Responsibilities
Greet guests and check them in and out of the hotel
Answer phone calls and respond to emails and guest inquiries promptly and professionally
Assist guests with making reservations, arranging transportation, and providing recommendations for local attractions and dining
Process payments and handle cash and credit card transactions accurately and securely
Maintain accurate records of guest interactions, reservations, and payments in the hotel management system
Ensure compliance with hotel policies and procedures, including safety and security protocols
Work collaboratively with other hotel staff to ensure a seamless guest experience
Perform other duties as assigned by the Front Desk Manager or General Manager
Qualifications
High school diploma or equivalent required; some college coursework in hospitality management or a related field preferred
Previous experience in hotel front desk operations or customer service preferred
Excellent communication and customer service skills
Strong attention to detail and ability to multitask effectively
Strong problem-solving and decision-making abilities
Ability to work well under pressure and in a fast-paced environment
Flexibility to work weekends and holidays as needed
Knowledge of hotel industry best practices and trends
Proficiency in Microsoft Office and hotel management software preferred
Benefits:
Competitive salary
Opportunities for career advancement within the company
To apply, please submit your resume and cover letter detailing your qualifications and experience in hotel front desk operations or customer service. We look forward to hearing from you!
Type: Full Time (Hourly)
Job ID: 104469