Why You’ll Love This Job
Responsible for the overall success of the hotel, ensuring guest satisfaction targets and managing the overall customer experience. This role includes achieving positive associate satisfaction, meeting financial goals, and upholding the property’s reputation while maintaining company brand standards. Additionally, this role provides leadership to the property associates, ensuring that the hotel is viewed as an exceptional workplace.
Job Duties and Responsibilities
- Ensures that all guest-related issues are resolved in a manner consistent with the company’s goals and objectives.
- Ensures all rooms, public areas, and grounds meet the highest cleanliness and maintenance standards, consistently aligning with brand guidelines and quality expectations.
- Completes daily room inspections.
- Manage brand standards and processes while pursuing continuous improvement.
- Ensures the proper recruiting, interviewing, screening, reference checking, and hiring procedures are followed.
- Onboards and trains new associates
- Drives a positive work environment through teamwork, leading by example with energy, enthusiasm and recognition.
- Conducts daily team meetings to communicate/discuss company updates and areas of hotel needs to improve performance on daily deliverables.
- Provides team members with the necessary tools and supplies to perform their jobs.
- Ensures purchases made are within budget and by approved vendors
- Efficiently manages rooms to keep all guest rooms in service.
- Effectively manages and controls labor expenses by approving daily punches timely and monitors and adjusts accordingly to align with company labor standards.
- Responsible for cash management including collection of in-house guest balances. Responsible for ensuring all procedures are in place to collect payment timely.
- Ensure that quality lead generation quotas are achieved through making sure front desk staff collect company names from guests at check-in, mining in-house leads and in-house account maintenance, competitive set surveillance and overall market awareness including new supply and new potential business opportunities.
- Ensures bank deposits are completed in accordance with company policy
Type: Full Time (Hourly)
Job ID: 152897