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Implementation Specialist Job Description

The Implementation Specialist processes new clients during product delivery. He/She will ensure the implementation projects are executed accordingly for all accounts assigned to them. The position will support and engage employers/clients accordingly to complete the project.

Why should you work for Navia?

Career Growth

Navia is passionate about growing and developing our employees. We provide hands-on training and employee development platforms to help grow your career.


Navia offers a very competitive pay/benefits package for all employees. Benefits include affordable medical, dental, and vision insurance, company funded HSA account, complimentary life and long-term disability insurance. Also, an annual tuition reimbursement program.


We’re not just about the work! We love to cut loose and have a good time just during the work day. As a member of our team you can expect impromptu catered lunches, company social events, and our famous beer Friday parties. You won’t find another work environment quite like ours!

Essential Functions

  • Lead the customer through the application and introduction of a Navia benefits plan
  • Instruct the customer on the regulatory and operational nature of their benefits
  • Perform the technical setup of customer information in Navia applications
  • Responsible for monitoring participation in the plan as enrollment begins through the first 3-4 months of the benefit
  • Responsible for successful implementation of all plan processes and operation through the first 3-4 months of the benefit
  • As appropriate, coordinate and assist in the execution of targeted efforts to increase participation and satisfaction at Navia employers
  • Assist with the planning, implementation duties and migration of data for acquired clients
  • Other duties as assigned


  • 1-2 years’ experience in a customer-facing role (consulting, sales support, account management).
  • Strong planning and project management skills.
  • Ability to work independently and provide leadership and guidance to both Navia and customer resources.
  • Basic computer skills and ability to lead customers through demonstrations and usage of transactional Web-based applications.

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Type: Full Time (Hourly)
Job ID: 50538