Why You’ll Love This Job
Why You’ll Love this Lead Veterinary Front Office Receptionist Job!
Are you passionate about animals, organized, and ready to lead a team? At Animal & Bird Health Care Center, an EverVet Partner, we’re looking for a Veterinary Receptionist Team Lead to provide day-to-day oversight and support for our front desk team. In this role, you’ll manage scheduling, direct workflow, enforce hospital policies, and help train and support your team—all while ensuring a warm, professional experience for our clients and their pets.
Our ideal candidate is friendly, efficient, and confident in handling both people and processes. If you’re ready to step into a leadership role at a practice that values compassion, teamwork, and high-quality care, we encourage you to apply today.
Pay Range: $20-22 / hour
Benefits:
- Paid Time Off
- Medical, Dental, Vision with a Health Savings Account*
- Employee Assistant Program available 24 hours a day, 7 days a week*
- Supplemental Life Insurance & AD&D Insurance*
- 401K Plan with Generous Employer Match
- Maternity Leave *
- Bereavement Leave
- Life, Short Term, & Disability Insurance*
- Discount Programs
- Discounted Veterinary Care
- On-Demand Pay Options
- Referral Bonus
Career Enhancement Benefits:
- The opportunity for full tuition payment to attend Penn Foster’s veterinary technician program*
- Access to Zoetis Clinical & Professional Program and Events
- Access to a multitude of VMG resources
*Indicates eligibility for Full-Time positions only
Job Duties and Responsibilities
- Provide daily management and guidance to the reception staff
- Ensure all reception staff are staying productive even during slow times
- Maintain reception area clean and organized
- Oversee new employees and ongoing receptionist training programs
- Participate in weekly department head meetings
- Assist with writing and participating in receptionist performance reviews
- Maintenance of front office equipment
- In charge of office supplies orders
- Accounts receivable
- New client report
- Welcome letters and/or emails
- Appointment schedule management
- Oversees payment plan accounts and past due accounts (N/A)
- Travel sheet and invoice audit
- Daily credit card batch reconciliation
- Scan checks once per week
- Support administrator with keeping track and auditing doctors’ compassionate care funds
- Support Hospital Director by enforcing hospital policies, protocols, and assessing efficiency
- Support front staff with daily routine receptionist duties such as answering the phone, scheduling appointments, checking voicemails, scanning documents, and providing great customer service
- Additional responsibilities assigned by the Hospital Director
Qualifications
- High School Diploma, GED, or suitable equivalent
- At least one year experience preferred
- Strong customer service skills
- Ability to communicate effectively
- Ability to lift up to 50 pounds
- Basic math and writing skills
- Basic understanding of the work we do/love animals
- Be able to use and understand basic medical terms
- Understanding of vaccinations, basic laboratory tests, common diseases and pet behavior
- Knowledge of computer software (Infinity and Office programs)
Type: Full Time (Hourly)
Job ID: 164401