Why You’ll Love This Lead Veterinary Receptionist Job
Ready to take the next step in your veterinary career and lead from the front? This Lead Veterinary Receptionist position at Wake Forest Animal Hospital offers the perfect blend of leadership, teamwork, and meaningful impact.
At Wake Forest Animal Hospital, an EverVet Partner, you won’t just manage the front desk—you’ll shape the client experience and support a high-performing team. As a Lead Veterinary Receptionist, you’ll guide daily operations, keep workflows running smoothly, and mentor your team to deliver exceptional service to every client and pet that walks through the door.
This role is ideal for someone who thrives in a fast-paced environment, enjoys leading by example, and takes pride in creating a welcoming, organized, and efficient workplace. You’ll play a key role in ensuring both your team and clients feel supported every step of the way.
Pay Range: $16–$19 per hour
Benefits
- Paid Time Off
- Medical, Dental, and Vision insurance with Health Savings Account (HSA) options*
- Employee Assistance Program available 24/7*
- Supplemental Life and AD&D Insurance*
- 401(k) with generous employer match
- Maternity Leave*
- Bereavement Leave
- Life, Short-Term, and Disability Insurance*
- Employee discount programs
- Discounted veterinary care
- On-demand pay options
- Referral bonus program
Career Growth and Development
- Full tuition coverage for Penn Foster’s veterinary technician program*
- Access to Zoetis Clinical and Professional Programs and events
- Continuing education through VMG resources
*Benefit eligibility varies based on employment status
If you’re ready to lead with confidence and make a difference in a supportive, team-oriented environment, apply today for this Lead Veterinary Receptionist opportunity at Wake Forest Animal Hospital.
Job Duties and Responsibilities
- Provide daily management and guidance to the reception staff
- Ensure all reception staff are staying productive even during slow times
- Maintain reception area clean and organized
- Oversee new employees and ongoing receptionist training programs
- Participate in weekly department head meetings
- Assist with writing and participating in receptionist performance reviews
- Maintenance of front office equipment
- In charge of office supplies orders
- Accounts receivable
- New client report
- Welcome letters and/or emails
- Appointment schedule management
- Oversees payment plan accounts and past due accounts (N/A)
- Travel sheet and invoice audit
- Daily credit card batch reconciliation
- Scan checks once per week
- Support administrator with keeping track and auditing doctors’ compassionate care funds
- Support Hospital Director by enforcing hospital policies, protocols, and assessing efficiency
- Support front staff with daily routine receptionist duties such as answering the phone, scheduling appointments, checking voicemails, scanning documents, and providing great customer service
- Additional responsibilities assigned by the Hospital Director
Qualifications
- High School Diploma, GED, or suitable equivalent
- At least one year experience preferred
- Strong customer service skills
- Ability to communicate effectively
- Ability to lift up to 50 pounds
- Basic math and writing skills
- Basic understanding of the work we do/love animals
- Be able to use and understand basic medical terms
- Understanding of vaccinations, basic laboratory tests, common diseases and pet behavior
- Knowledge of computer software (Infinity and Office programs)
Type: Full Time (Hourly)
Job ID: 171121