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Why You’ll Love This Job

INNESS is an intimate country refuge, hotel, spa and restaurant located in Accord, New York. Situated on a campus of 225 pastoral acres, which include a 12-room farmhouse hotel, 28 guest cabins, restaurant, event barn, a 9-hole golf course, sporting outfitter, two swimming pools, tennis courts, walking trails, a retail home and farm shop, as well as an organic farm and orchard.

The Therapist will meet and exceed guest expectations by providing efficient and courteous spa and wellness services in accordance with Brand Ambition, Purpose, Brand Pillar’s, Values and Spirit.

Job Duties and Responsibilities

  • Provide a professional treatment to guests with technical knowledge and fine skills

  • Promote our products with detailed knowledge

  • Conduct spa tours to guests

  • Professional Consultation for treatment guests

  • Controlling inventories for treatment and retail items

  • Maintain spa facility tidy and clean based on our hygiene standards

  • Ensure high knowledge of additional hotel services, Rooms, F&B etc.

  • Support during all spa special events and activities as requested

  • Responsible for maintaining knowledge of all spa and member activities, spa treatments, spa products, fitness and wellness programs

  • Handle guest complaints and inquiries in a courteous and efficient manner, informing supervisor when required, to ensure follow through and the problems are resolved satisfactorily

  • Ensure high standards of personal presentation and grooming

  • Attend hotel and spa training sessions when requested by management

  • Maintain positive interactions with guests and maintain a positive relationship with colleagues

  • Carry out any other duties and responsibilities as assigned by spa management team


  • 3 Year Experience in a luxury hotel environment

  • National/State recognized Massage Therapy and/or Aesthetics Certification

  • Basic Computer and typing skills

  • Positive, engaging, and energetic personality

  • Able to be organized, manage time wisely and work with little to no direct supervision

  • Very high attention to detail

  • Sensitive to cultural nuances

  • Excellent communication skills, both written and verbal on English

  • Able to handle a multitude of tasks in an intense, fast paced environment

  • Excellent people skills and the ability to work under pressure and with various stakeholders

  • Ability to maintain a clean and professional appearance as per company policies

  • Ability to stand for extended periods of time

  • Multi-lingual is preferred

  • Dual License is preferred.   

  • This is a 1099 position

$16 per hour plus commission

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Type: Commissioned
Job ID: 126712