Client Care Specialist (Medical Receptionist – Front Desk) Job Posting

Join FYZICAL Therapy & Balance Centers – Be the Face of Patient Experience
If you’re a friendly, detail-oriented professional who enjoys helping others and keeping things running smoothly, FYZICAL Therapy & Balance Centers wants to meet you. We’re seeking a full-time Client Care Specialist (CCS) to join our front desk team in North Dallas. In this role, you’ll be the first point of contact for our patients—creating a warm, professional environment while managing scheduling, insurance, and administrative tasks. It’s a perfect opportunity for someone who thrives in a fast-paced setting and wants to grow their career in healthcare.

Why FYZICAL?

FYZICAL is a nationally recognized leader in balance, vestibular, and orthopedic rehabilitation. Our clinics offer a unique combination of cutting-edge care, collaborative culture, and local ownership. You’ll be empowered to make a difference every day while enjoying job stability, growth opportunities, and a performance-driven culture that recognizes and rewards excellence.

Position Details:

• Full-Time, Monday–Friday
• Pay: $16–$21/hour (based on experience) + Monthly Performance Bonus
• Benefits:
– Health, Dental, and Vision Insurance
– Paid Time Off & Paid Holidays
– 401(k) with Employer Match

At FYZICAL, you’re more than just a receptionist—you’re a vital part of our mission to help people love their lives. Apply today and start your career with a company that truly values its team!

What You’ll Do:

Serve as the welcoming first point of contact for new and returning patients
Handle patient intake: collect demographics, insurance details, and medical history
Verify insurance benefits and obtain authorizations as required
Schedule patient evaluations and follow-up visits in coordination with the clinical team
Provide financial estimates and collect payments at time of service (including no-show/cancellation fees)
Answer phones, emails, and faxes, manage patient records, and maintain administrative reports
Support daily clinic operations and maintain a clean, professional environment
Consistently achieve key front office performance metrics (conversion, collections, visit volume, etc.)

What You Bring:

– 12+ months of customer service, front desk, or administrative experience (healthcare preferred)
– Warm, professional communication style and strong attention to detail
– Basic computer skills and comfort navigating digital systems
– Familiarity with EMR, Microsoft Office, and insurance verification processes
– 2+ years experience in a medical office setting is a bonus but not required

Apply Now

Type: Full Time (Hourly)
Job ID: 177891