Optical Assistant Job – Gainesville, FL

Position Purpose:

The Optical Administrative Assistant (OAA) is responsible for assisting Opticians with the execution of daily tasks to ensure a compliant, efficient optical operation.  The position requires excellent organizational, time management, critical thinking, and customer service skills as well as the ability to work in a team environment.  

Primary responsibilities:

• Assist Opticians with providing excellent professional patient care.

• Assist patients in selection and fit of eyewear.

• Assist Opticians with receiving eyewear from labs, notifying patients of their eyewear being ready, and maintenance of the patient’s Compulink file to ensure compliance regarding dispensing.

• Answer phones, assisting patients who call with their needs.

• Sourcing insurance coverage for patients, verifying eligibility, interpreting benefits, and billing materials in a timely manner.

• Assisting patients with Contact Lens ordering to include but not limited to pricing, explanation of their benefits, ordering materials, billing insurance, receiving orders, and dispensing orders.

• Creating Patient Demographic in Compulink when needed, scanning necessary documents.

• Collaborate with Opticians on prioritizing tasks for best patient experience.

• Communicate with Practice Partners as needed for best patient experience.

• Maintain a clean and organized dispensary at all times, free of clutter. Keep frame boards and work area neat and organized.

• Complete requested tasks effectively and in a timely manner, meeting deadlines and expectations.

• Flexibility to perform other duties as assigned by the District Manager.

• Must be a service-oriented individual that enjoys building relationships with patients.

• Basic computer skills required

• Must adhere to Company Employee Handbook