PART-TIME Client Care Specialist (CCS) – FYZICAL Ballantyne Job – Charlotte, NC

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Please read before applying:

  • This is a PART-TIME position

  • Bilingual (English/Spanish) required

  • Experience with health insurance in a physical therapy or medical setting is a plus

  • Pay: $15/hour

About the Role

FYZICAL Therapy & Balance Centers is seeking a friendly, organized, and detail-oriented Client Care Specialist to join our Ballantyne clinic. As the first and last point of contact for our patients, you play a critical role in delivering an exceptional patient experience.

If you enjoy helping others, thrive in a fast-paced environment, and want to grow with a respected and innovative physical therapy practice, we’d love to meet you.

Why Join FYZICAL?

  • Supportive, team based work environment

  • Exposure to state-of-the-art physical therapy technology

  • Be part of a practice that truly values patient centered care

Job Duties and Responsibilities

  • Greet patients and provide outstanding customer service in person and over the phone

  • Schedule patient appointments, evaluations, re-evaluations, and follow-ups

  • Manage multi-line phone system and appointment reminders/cancellations

  • Collect new patient intake information and maintain accurate records

  • Verify insurance benefits, track authorized visits, and collect copayments

  • Communicate with physicians, patients, clinicians, and billing companies

  • Send, receive, and log reports and documentation (fax/email/mail)

  • Process payments and maintain basic financial records

  • Coordinate daily schedules and patient flow with clinicians and office manager

Qualifications

Required:

  • Bilingual in English and Spanish

  • High School Diploma or GED

  • Excellent communication and customer service skills

  • Strong organizational skills and attention to detail

  • Ability to multitask in a fast paced environment

  • Team-oriented mindset with flexibility and willingness to learn

  • Comfortable using technology and office software

Preferred:

  • 1–2 years of administrative or front-desk experience in a medical or physical therapy office

  • Knowledge of health insurance, insurance verification, pre-authorizations

  • Familiarity with medical terminology, CPT codes, and ICD codes

Additional Info:

  • Previous experience is a plus, but training is provided for the right candidate. 

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Type: Part Time (Salaried)
Job ID: 164410