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Why You’ll Love This Job

Xpress Wellness offers a great working environment with state-of-the art urgent care facilities, attractive work schedules, competitive wages and incentives, comprehensive insurance benefits including medical, dental, life, vision and disability. Xpress Wellness offers a 401k retirement plan with generous company match. Helping people get better is our business so taking care of our people is critical to our success.

Overall Responsibility:
The Patient Account Representative is responsible for collections and follow-up with insurance companies to obtain prompt/accurate payment on accounts. The Patient Account Representative will assist and manage all aspects of patient processing and accounts receivable functions of the organization including billing, charge entry, collections, registration, eligibility, follow-up, payment posting, patient collections and credit balance resolution.

Job Duties and Responsibilities

Key Tasks and Responsibilities:

  • Interviewing patients to collect basic demographic information and financial/insurance data.
  • Verify and obtain insurance coverage and benefits via insurance company website, insurance eligibility programs or by telephone for all patients registered for services for all payer types.
  • Preparation, submission and management of claims to all insurance carriers.
  • Maintain knowledge of current billing requirements for all insurance carriers.
  • Track and monitor financial activities of all patients with co-pays, deductibles, financials or liabilities.
  • Re-verify Medicaid monthly and commercial insurances each January. Obtains information regarding insurance benefits to determine patient responsibility.
  • Resolve billing issues of outstanding claims providing information needed such as medical records or denials from other insurance plans and maintain current aging of accounts receivables.
  • Initiates contact with patients and/or third party carriers if there is a delay in responding to statements or claims.
  • Responsible for maintaining workload balance, ensuring maximum efficiency, eliminating rework, and reducing cost.
  • Review and respond timely to requests, including emails, telephone calls, issues, account research and resolution as needed by co-workers, management and clients.
  • Participate in meetings, conference calls and training sessions, including Management Meetings, Team Meetings, as well as any meetings while working telecommute during assigned daily work schedule.
  • May process incoming and outgoing mail.
  • May receive incoming telephone calls and resolve issues communicated.
  • Interfaces with patients, physicians, and others regarding professional billing operations.
  • Assists in reviewing and balancing transaction reports for administration.
  • Reconciles daily receivables reports.
  • Performs various duties as needed in order to successfully fulfill the function of the position.
  • Ability to interpret and apply policies and procedures.


Skills and Attributes:

  • Ability to use 10key by touch
  • Able to type 45 wpm
  • Basic Microsoft Excel and Word knowledge
  • Medical billing knowledge
  • Read EOB’s (Explanations of Benefits)
  • Analytical skills
  • Organizational skills


  • High School diploma and/or equivalent combination of education and experience
  • 12 months experience in Medical Billing, Medical Collections or Medical Billing Systems.
  • Experience with traditional insurance plans, HMO/PPO’s, Medicare, Medicaid, and Worker’s Comp.

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Type: Full Time (Hourly)
Job ID: 56745