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Why You’ll Love This Job

Ocean Isle Marina is a premier marina located in the picturesque coastal town of Ocean Isle Beach, NC. We pride ourselves on providing exceptional marine services, top-notch customer service, and a welcoming atmosphere for boating enthusiasts. As we continue to grow, we are seeking a dynamic and experienced Marine Service Manager to join our team.

Job Summary: We are looking for a skilled Marine Service Manager to oversee and coordinate all aspects of our marine service department. The successful candidate will be responsible for managing a team of skilled technicians, ensuring the efficient and high-quality delivery of boat maintenance, repairs, and other marine services. The Marine Service Manager will play a key role in maintaining customer satisfaction, managing service schedules, and contributing to the overall success of Ocean Isle Marina.

Job Duties and Responsibilities

  1. Team      Management:
    • Lead       and supervise a team of marine service technicians.
    • Foster       a positive and collaborative work environment.
    • Provide       guidance, training, and support to team members.
  2. Service      Operations:
    • Coordinate       and prioritize boat maintenance, repairs, and service requests.
    • Ensure       timely and efficient completion of service tasks.
    • Oversee       quality control to maintain high service standards.
  3. Customer      Service:
    • Interact       with customers to understand their service needs and address any       concerns.
    • Maintain       excellent customer relations through effective communication and problem       resolution.
  4. Inventory      Management:
    • Monitor       and manage marine service department inventory.
    • Place       orders for necessary parts and equipment in a timely manner.
  5. Budget      and Cost Control:
    • Collaborate       with upper management to develop and manage the marine service department       budget.
    • Implement       cost-effective measures without compromising service quality.
  6. Compliance      and Safety:
    • Ensure       that all service activities comply with industry regulations and safety       standards.
    • Implement       and enforce safety protocols within the marine service department.
  7. Reporting:
    • Provide       regular reports on service department performance, including key metrics       and KPIs.

Qualifications

  • Proven      experience in marine service management.
  • Strong      leadership and team management skills.
  • Excellent      communication and interpersonal abilities.
  • In-depth      knowledge of boat maintenance, repairs, and marine service operations.
  • Familiarity      with marine industry regulations and safety standards.
  • Strong      organizational and problem-solving skills.
  • Ability      to work in a fast-paced environment and handle multiple tasks      simultaneously.

If you are passionate about the marine industry, possess the required skills, and are ready to contribute to the success of Ocean Isle Marina, we invite you to apply for the position of Marine Service Manager. Join us in providing exceptional service and creating memorable experiences for our valued customers.

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Type: Full Time (Salaried)
Job ID: 119894