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Why You’ll Love This Job

Thompson Child & Family Focus is the leading provider of clinical and prevention services for children and families across the Carolinas and Florida. The Charlotte, NC-based, nationally accredited nonprofit agency empowers children and families through therapy, education, and prevention-based care. Thompson has multiple campuses specializing in clinical and behavioral treatment, developmental education, and proactive care.

Thompson offers a competitive benefits package to eligible employees, including:

  • Competitive salary
  • Health Benefits (medical, dental, and vision insurance options)
  • 401K Retirement
  • Paid Time Off (Vacation & Holidays)
  • Thompson swag
  • Upward growth opportunities within 18 months of employment
  • Paid trainings and free professional development opportunities
  • High quality technology for staff including iPhones, Tablets & Laptops
  • Performance based bonuses
  • Paid Time Off specific for Volunteerism in the community

Job Duties and Responsibilities

In this key position as Youth Care Specialist, your primary responsibility is to provide crisis invention, de-escalation, and behavior modification techniques in a trauma-informed, strength-based, youth centered way at all times. This includes on-call availability and schedule flexibility. Performance will be measured by your individual outcomes, achieving your individual targets/goals, your contribution to your overall program team/department and your buy-in to the culture of the organization.

Overview of Responsibilities:

  • Display individual proficiency and effectiveness in the role
  • Be punctual, arrive on time, and prepared
  • Learn and utilize the organization’s systems, processes and procedures as instructed
  • Display a high degree of being open to coaching/feedback regarding performance and areas of improvement
  • Contribute to a positive team culture through your actions, attitude, and communication
  • Consistently deliver excellent customer service and care to your clients
  • Conduct yourself in the highest standards of ethics and integrity while displaying emotional intelligence in your day to day work with customers, peers, and leadership
  • Represent the organization internally and externally through your communication and conduct as a youth care specialist
  • Display trauma-informed care and principles
  • Provide vigilant supervision and monitoring of every client in your care, ensuring that the milieu is always in ratio and every child is safe
  • Provide mentoring, guidance, support and develop a therapeutic relationship with each child in your care, displaying CARE principles at all times
  • Help support a trauma informed milieu where physical restraints are an absolute last resort
  • Engage youth in activities and 1:1 sessions in order to create a learning environment
  • Help ensure the physical milieus you are in remain clean, safe, and cared for by adhering to regular cleaning and sanitation expectations
  • Ensure all direct care documentation meets internal and external quality and regulatory standards



  • Minimum of 21 years of age
  • High School Diploma
  • Bachelor’s Degree is preferred but not required (based on life experience)
  • Experience working with children and/or adolescents – preferably working with youth within a secure residential facility and/or a behavioral health setting
  • Experience working in an on call or shift-based setting
  • Proficient in MS Office suite
  • A valid SC driver’s license, at least 3 years of driving with a driver’s license and clean driving record are required. All potential job candidates must pass a drug screening test, and an extensive background check is required

Salary – $38,000

Thompson is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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Type: Full Time (Hourly)
Job ID: 109614